SlotsCharm Privacy Policy

At SlotsCharm, we are committed to protecting your personal data and respecting your privacy while you enjoy our games and services. This Privacy Policy explains how we collect, use, store, and protect the information you provide when you register, deposit, play, or otherwise interact with slotscharm.com. By creating an account or using our services, you agree to the practices described below.

Who We Are

SlotsCharm is owned and operated by Cerberlot N.V., registered in Curacao. We provide an online casino and sports betting platform offering slots, live casino games, table games, and sports betting to players in permitted jurisdictions. Throughout this policy, "we," "our," and "us" refer to SlotsCharm and its operator.

Information We Collect

When you use SlotsCharm, we collect several categories of personal information necessary to provide our services, verify your identity, and comply with our legal obligations.

• We collect registration details such as your name, date of birth, email address, phone number, and country of residence when you create a SlotsCharm login.
• We gather financial information, including payment card details, cryptocurrency wallet addresses, and transaction history related to deposits and withdrawals.
• We record your gaming activity, including bets placed, games played, wagering history, and bonus participation, to administer promotions and ensure fair play.
• We collect identification documents such as a passport, driving licence, or national ID, together with a utility bill, when verifying your account for withdrawals, particularly those of 1,000 USD or more.
• We automatically collect technical data such as your IP address, device type, browser information, and login timestamps whenever you access SlotsCharm, including through our mobile app.
• We may record communications you have with our customer support team via live chat, email, or telephone.

How We Use Your Information

We use the information we collect for several legitimate purposes connected with operating SlotsCharm casino and ensuring a safe gaming environment for all players.

• We use your data to open and manage your SlotsCharm account, process deposits and withdrawals, and apply welcome bonuses and other promotions.
• We use your information to verify your identity and age, confirm your eligibility to play based on your country of residence, and meet our anti-money laundering obligations.
• We analyze your gaming activity to calculate wagering requirements, administer our Leaderboard, Missions, Lotteries, and cashback programmes, and detect bonus abuse.
• We use contact details to send you service messages, respond to support enquiries, and, where you have consented, send marketing communications about SlotsCharm promotions.
• We use technical and behavioral data to improve our website, mobile application, and overall user experience, and to protect our systems against fraud and unauthorized access.

Legal Basis for Processing

We process your personal data on the basis of performing our contract with you, complying with legal and regulatory obligations under our Curacao licence, pursuing our legitimate business interests in preventing fraud and operating SlotsCharm casino responsibly, and, where applicable, your consent for marketing communications.

Sharing Your Information

We do not sell your personal data. However, we may share your information in limited circumstances necessary to operate our services.

• We share data with payment providers to process deposits and withdrawals made via Mastercard, Visa, Apple Pay, and supported cryptocurrencies including Bitcoin, Tether, and Ethereum.
• We share information with game providers such as Amusnet, Booongo, Playson, NetEnt, and others to verify winnings and deliver game content, and winnings may be checked with the relevant provider for up to 30 calendar days.
• We may disclose information to regulatory authorities, auditors, and licensing bodies where required under our Curacao licence or applicable law.
• We may share information with identity verification services when completing KYC checks required before processing larger withdrawals.
• We may disclose data to law enforcement agencies when legally obligated to do so, including in connection with suspected fraud or money laundering.

Data Retention

We retain your personal data for as long as your account with SlotsCharm remains active and for a reasonable period afterward to comply with our legal, tax, and regulatory obligations, resolve disputes, and enforce our agreements. Financial and KYC records are typically retained for the period required under applicable anti-money laundering regulations.

Data Security

We take appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or alteration. When submitting card images for verification, we require the middle digits and CVV to be hidden, and we encrypt sensitive data transmitted through our systems. While we strive to protect your information, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data, and we are committed to respecting these rights wherever applicable.

• You have the right to request access to the personal data we hold about you.
• You may ask us to correct inaccurate or incomplete information in your SlotsCharm account.
• You may request that we delete your data, subject to our legal retention obligations.
• You may object to or restrict certain types of processing, including marketing communications.
• You may withdraw consent at any time where we rely on consent as our legal basis for processing.

To exercise any of these rights, please contact us using the details below, and we will respond in accordance with applicable data protection law.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate SlotsCharm, remember your preferences, and analyze site usage. For more detailed information about the specific cookies we use and how you can manage them, please refer to our separate Cookie Policy.

International Data Transfers

As our operations and service providers may be located in different countries, your personal data may be transferred and processed outside your country of residence. Where we transfer data internationally, we take steps to ensure appropriate safeguards are in place consistent with applicable law.

Restricted Jurisdictions

We do not accept accounts or deposits from citizens or residents of certain countries, including the Netherlands, Ukraine, France, the USA, Georgia, and Spain, and access to our site is restricted for numerous other jurisdictions as outlined in our Terms and Conditions. If you access SlotsCharm from a restricted location, we reserve the right to suspend your account and limit the processing of your data accordingly.

Children's Privacy

Our services are intended strictly for adults of legal gambling age. We do not knowingly collect personal data from minors, and if we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We encourage you to review this page periodically. Continued use of SlotsCharm after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy, how we handle your personal data, or wish to exercise your data protection rights, please contact our support team, available 24/7 via live chat, by email at [email protected] or [email protected], or by telephone at +441241340751.