SlotsCharm Terms and Conditions

Welcome to SlotsCharm Online Casino. These Terms and Conditions govern your access to and use of our website, slotscharm.com, and all games, promotions and services we provide. By registering an account with SlotsCharm Online Casino, you confirm that you have read, understood and agree to be bound by these terms. If you do not agree, you must not use our services.

Our Company and Licensing

SlotsCharm Online Casino is operated by Cerberlot N.V., registered in Curacao. Our domain slotscharm.best is held by Fortune Master Limitada, and we operate under licence No. ALSI-202505022-FI1, issued by the Anjouan regulator, valid from 14.05.2025 to 13.05.2027. This licence also covers a number of other .best domains operated under the same group. SlotsCharm casino has been active since 2021 and primarily serves players in the UK, with English as our main language of service.

Eligibility and Restricted Territories

You must be at least 18 years old, or the legal age of gambling in your jurisdiction, to open an account with us. We do not allow accounts or deposits from citizens or residents of the Netherlands, Ukraine, France, the USA, Georgia, Spain or Italy, and this list may change at any time without notice. Access to slots charm casino is also prohibited from a long list of additional countries, including but not limited to China, Australia, Germany, Canada, India and many others listed in our full restricted jurisdictions policy. It is your responsibility to check whether online gambling is legal in your location before registering.

Account Registration

When you create an account at SlotsCharm, we require accurate personal information, a verified phone number and email address. We reserve the right to request KYC documentation, including a passport, driving licence or ID, plus a utility bill, at any stage, particularly before processing withdrawals. You may only hold one account with us; duplicate accounts will be closed and any associated funds may be forfeited.

Deposits and Currencies

We accept EUR, USD, RUB and a range of cryptocurrencies including Bitcoin, Tether and Ethereum. Our minimum deposit is 20 EUR for most payment methods and 75 EUR for cryptocurrency, while our welcome bonuses require deposits of 25 EUR, 50 EUR or 75 EUR respectively, and our Sport Bonus requires a 40 EUR deposit. We accept Mastercard, Visa, Apple Pay and various cryptocurrencies as deposit methods through our platform.

Withdrawals

Our minimum withdrawal amount is 50 EUR. Withdrawals must be made using the same payment method used for the deposit, unless that method is unavailable for technical reasons, in which case we may offer an alternative. Where you deposited using multiple methods, we may split your withdrawal accordingly. We cannot return funds to a Mastercard credit card, so such deposits are refunded via an alternative method chosen by us.

Our withdrawal limits are as follows:

• Daily: 2,000 USD / EUR or 150,000 RUB
• Weekly: 10,000 USD / EUR or 700,000 RUB
• Monthly: 40,000 USD / EUR or 3,000,000 RUB

Unless otherwise agreed with our administration, the maximum payout is 40,000 USD per month. Under our AML policy, every deposit carries a 3x wagering requirement before withdrawal, meaning a 10 EUR deposit requires 30 EUR in qualifying bets. Live Slots activity does not count towards this requirement, while Live Dealers, Video Poker, Tables and Other games do. We may charge a fee of 20% of the withdrawal amount if funds have not been sufficiently played through. We only process one withdrawal request at a time, in the order received, and amounts from no deposit bonuses may be restricted.

Verification and Processing Times

Before we process a withdrawal, we require a confirmed phone number and email, completed KYC documents, the 3x deposit turnover fully met, no unfinished bonus rounds or free spins, and at least one successful deposit within the previous 30 days. Withdrawals of 1,000 USD or more trigger our full identification process, requiring a passport, driving licence or ID plus a utility bill, along with card images with the middle digits and CVV hidden. We may conduct additional checks on gaming transactions, which can take up to 30 days, and winnings may be verified with the relevant game provider for up to 30 calendar days. Typically, we process cashouts within 24 to 36 hours, and faster if you upload your documents in advance.

Our Games and Providers

At SlotsCharm, we offer over 3,000 games from providers including Amusnet, Booongo, Playson, Pocket Game Soft, Amatic Industries, BGaming, Platipus, RubyPlay, Quickspin, NetEnt and Belatra. Our casino lobby includes Slots, jackpot and accumulative jackpot slots, Roulette, Poker, Video Poker, Table Games such as Sic Bo and Baccarat, and a Live Casino section. We also provide Sport and Cybersport betting with live in-play options across football, tennis, basketball, ice hockey, cricket, esports and many more disciplines. All games on SlotsCharm run directly in your browser, with no download required, though we also offer a downloadable application for added convenience.

Bonuses and Promotions

Our casino offers three welcome deposit bonuses, each with a maximum bonus of 1,000 EUR, a 45x wagering requirement and 4 days validity. You must wager the bonus fully before you can submit a withdrawal request. Our welcome offers include:

• 75% + 50 free spins on Big Bass Bonanza, deposit from 25 EUR
• 150% + 100 free spins on Big Bass Splash, deposit from 50 EUR
• 150% + 150 free spins on Big Bass Floats My Boat, deposit from 75 EUR

You must activate the bonus before making the qualifying deposit. Bonus funds are added to your money account, and winnings remain on your total balance until the bonus is fully wagered. We only allow one active bonus at a time, and wagering is void once your balance falls to 0.2 EUR. The maximum bet counting towards wagering, including bonus buys, is 2 EUR, and no single wagering bet may exceed 20% of the bonus amount. Table games and video poker do not count towards wagering, and postponing rounds, free spins or bonus games is strictly prohibited. We exclude a defined list of slots from bonus play, and a verified phone number is required before we credit any bonus.

Loyalty and Ongoing Promotions

We run four ongoing promotional programmes through our Promotions page: Missions, Leaderboard, Lotteries and Bonuses. Our Leaderboard offers a EUR 30,000 prize fund across 500 places, awarding gadgets and free spin bonuses with a x75 wagering requirement. Our Daily Lottery has a EUR 2,500 prize pool, and our Weekly Lottery offers EUR 18,000 in prizes. We also provide weekly cashback of between 5% and 15%, depending on your weekly deposit total, paid as real money with no further wagering attached, provided you claim it manually within 3 days and subscribe to our Telegram bot. Our Sport Bonus provides 175% on your first sports deposit, with 40x wagering, a maximum bonus of 1,000 EUR, and 7-day validity.

Customer Support

Our support team is available 24/7 via online chat, email and telephone. You can reach us at [email protected] or [email protected], or call us at +441241340751. We currently provide support in English only.

Our Right to Amend These Terms

We reserve the right to amend these Terms and Conditions, our bonus rules, restricted countries list and currency or payment options at any time, without prior notice. We encourage you to review this page periodically to stay informed of any changes affecting your use of SlotsCharm casino.

Responsible Gambling

We are committed to promoting responsible gambling and provide tools to help you manage your play, including deposit limits and self-exclusion options. If you feel your gambling is becoming a problem, we encourage you to contact our support team or seek assistance from a relevant support organisation.

Governing Law

These Terms and Conditions are governed by the laws applicable to our licence issued under the Anjouan register. By using slots charm casino, you agree to resolve any disputes in accordance with this governing framework, and you accept full responsibility for ensuring that your participation complies with the laws of your own jurisdiction.